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Use of Our Website

You agree to use this Site for legitimate purposes only. You are prohibited from using the Site:

In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful.

In any way that violates any applicable national or international law or regulation.

For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.

To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

To impersonate or attempt to impersonate Keteke, a Keteke employee, another user, or any other person or entity.

By using our Site, you consent to the data practices described in this policy.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Site.

a) Information You Provide to Us:

• Personal Identification Information: Your name, phone number, and email address when you create an account, place an order, or subscribe to our newsletter.
• Delivery and Billing Information: Your shipping address and billing address for order fulfillment and payment verification.
• Payment Information: Payment card details or mobile money information. Please note that this information is processed directly by our secure third-party payment processors, and we do not store your full payment card details on our servers.
• Communications: Any information you provide when you contact our customer service team, participate in a survey, or communicate with us via email or social media.

b) Information We Collect Automatically:

Cookies and Similar Technologies: We use cookies to operate and administer our Site, gather usage data, and improve your experience. A cookie is a piece of information sent to your browser that allows our Site to remember information about your preferences. You can control the use of cookies at the individual browser level.

Log and Usage Data: Information about your device and how you access and use our Site, including your IP address, browser type, operating system, pages viewed, time spent on pages, and the dates and times of your access.

How We Use Your Information

We use the information we collect for various purposes, including:

For Security and Fraud Prevention: To protect our Site, our customers, and to prevent fraudulent transactions.

To Provide and Manage Our Services: To process your transactions, fulfill your orders, and manage your account.

To Communicate With You: To send you transactional communications, such as order confirmations and shipping notifications, and to respond to your comments and questions.

For Marketing and Advertising: To send you promotional materials and newsletters, but only with your explicit consent (opt-in). You may opt-out of receiving marketing emails at any time by following the unsubscribe link in the email.

To Improve Our Site: To analyze usage and trends to improve the functionality and user experience of our Site.

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency in Ghana).

Payment Processors: To securely process your payments.

Shipping and Logistics Partners: To arrange for the delivery of your orders. They receive only the information necessary to perform this function (name, address, phone number).

Service Providers: With vendors who perform services for us, such as website hosting, data analysis, and email delivery. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Data Security

We implement a variety of administrative, technical, and physical security measures to protect the confidentiality, integrity, and availability of your personal information. We use Secure Socket Layer (SSL) technology to encrypt data during transmission. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Children’s Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact us on contact@ketekehivegh.com